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Terms and Conditions for learning experiences

Terms and conditions for visits to your school

All visits to your school must be booked in advance using the online booking form.

Book a visit

  • By submitting your booking form, you state that you accept our terms and conditions.
  • The group leader will receive written confirmation of the booking and important visit information. This should be checked carefully, and we should be informed immediately of any discrepancies.
  • Our sessions are sold as pre-allocated time slots. These timings must be adhered to in order to avoid disruption to other schools bookings.
  • As we bring heavy resources to your school a parking space is required. If one cannot be provided, any parking fees incurred will be included in your invoice. Please advise us whether or not you can offer parking.

During your visit

  • There is a maximum capacity of 35 children for our standard workshops. It will be noted on the confirmation where this is different.
  • Groups should be accompanied by an adult at all times, a minimum of one member of staff needs to be present at all times during the visit.
  • The group leader is responsible for the behaviour of the students in the group. We expect all students to abide by our code of conduct (see below).

Changes to your booking

  • Changes may be made within 48 hours of booking using the online booking form.
  • If changes to a booking are requested after 48 hours of receiving confirmation of booking, we will try to accommodate, but cannot guarantee the availability of slots and staffing. If the visit cannot be rearranged and this falls outside of the cancellation period, a cancellation charge will apply.
  • If you change the date, time or type of your booking within 2 weeks of your original date, a £25 administration fee will apply.

Change your booking

Cancellation – Applies to all bookings

  • Cancellation charges apply to confirmed bookings and are as follows:
  • Over 3 weeks’ notice - £25 administration fee
  • Between 2 and 3 weeks’ notice – 50% of the cost of the visit.
  • Less than 2 weeks’ notice – 100% of the cost of the visit.
  • Notifications of all cancellations must be made using the online booking form
  • NMAG occasionally may need to cancel or reschedule a booking due to unforeseen circumstances. In this instance, every effort will be made to provide an alternative and minimise disruption to the visit. Where payment has been made a full refund will be given.

Covid-19 and postponements/cancellations

  • We are aware that at this time things can change very quickly due to Covid-19 conditions and so have introduced the following cancellation terms for any booking made during this:
  • Sessions cancelled due to a member of staff or student from the school testing positive for Covid-19 or the particular cohort/bubble group having to isolate will incur no charge provided the session is rescheduled for a later date.
  • Sessions cancelled due to a local lockdown will incur no charge on either party. We would anticipate the session being rescheduled for a later date.
  • Sessions cancelled due to museum staff testing positive for Covid-19 or having to self-isolate where no other member of staff is available. No penalty will be imposed upon the museum and the session will be postponed for a later date.

Cancel a booking


  • An invoice will be issued after the visit and payment is due within 28 days.

Data protection

We may use your personal information (and the personal information of any other visitors included in your application) for processing your application, responding to any enquiry you or other members of your group make, and for generating aggregated statistics regarding visits. In addition, we may, subject to your consent, send you emails, newsletters and/or alerts and information regarding learning events.  We will not sell your data.  We will not share your data for marketing purposes unless you have actively consented to this.